Frequently Asked Questions

Login

Why can't I login?

If you are a not a member, you will need to Register for membership onsite. Click the 'Register' menu item on the left-hand-side navigation bar.

If you are already a member but have forgotten your username and password, please use the email icon on the main help page and we will reply with your details.

Any other problem, please email using the email icon on the main help page.

Publishing

I have published a document to site but is does not appear in the appropriate area. Why?

Before a contribution is published to the site proper it will have to be moderated by an appropriate authority. An email has been sent to that authority who will check and authorise your upload - and at that point it will appear on the site. In the meantime, you have full access to your upload from within your Draft Area.

I have just published a document to site but I want to make some changes to it. How do I do this?

As long has the contribution is still sitting in your Draft Area, you may:

1. edit the document details held on the database for this contribution
2. delete the document entirely off the site
3. view the document as it would be viewed by everyone else

What you cannot do is edit the document on the site - you must delete it and upload again.

File Upload/Download

Why am I having problems uploading a contribution to the site?

The most common problem in uploading files is that a set of Windows files called the Java Virtual Machine (JVM) which are needed to be present on your computer, are either missing or out of date. All Microsoft browsers from version 4.01 onwards will have the JVM installed by default. If you move onto the upload page in PRISM and a grey rectangle appears permanently on that page, it is likely that the JVM is either not present or out of date. Please click here to download and install the latest version for all Microsoft browsers.

All my files download with a ZIP extension. What does this mean?

When you select to download a contribution, all the files involved(including images) are compressed into the popular ZIP format in order to reduce download time. After this is saved to your hard-drive you will require a program called WinZip in order to uncompress it. To obtain an evaluation copy of WinZip now, click here.

Discussion Forums

I cannot see any discussion boards when I click the Discussion toolbar item?

The administrator has not setup any boards to which you have access.

Why can I not see any forums on this discussion board?

The administrator has not given you access to any forums on this board.

Why can I not reply to this forum?

The forum in question may deliberately have been set to be read-only by the administrator OR the dead-line for comments may have passed.

Why can I delete some of my replies but not others?

Once a reply has in turn been replied to, you may not delete it any more. You may also not delete anyone else's replies.